Refund policy

Our Commitment to Quality

At aliso, each piece is handcrafted with care and attention to detail. We stand behind the quality of our handmade footwear and accessories.

Returns & Store Credit

We accept returns within 10 days of delivery for unworn items in their original condition with all tags attached. Please note:

No cash refunds
- All approved returns will be issued as store credit only
Store credit never expires and can be used on any future purchase
Original shipping costs are non-refundable
Customer is responsible for return shipping costs

How to Initiate a Return

Contact us at aliso.cares@gmail.com within 10 days of receiving your order
Include your order number and reason for return
We'll provide return instructions and a return authorization
Ship the item back in its original packaging with all tags attached

Exchanges

We're happy to exchange items for a different size or style, subject to availability. Exchange shipping costs apply.

Non-Returnable Items

The following items cannot be returned:

Custom or made-to-order pieces
Items marked as "Final Sale"
Worn or damaged items
Items without original tags or packaging

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at aliso.cares@gmail.com with photos. We'll arrange a replacement or issue store credit at our discretion.

International Returns

Customers outside the UAE are responsible for all return shipping costs and any customs fees. Store credit will be issued in AED.

Processing Time

Once we receive your return, please allow 5-7 business days for inspection and store credit issuance. You'll receive an email confirmation with your store credit code.

Questions?